Email Retirement

After December 1, 2023, GTC email account(s) will be deleted, and all emails stored in your email box(es) will be permanently removed. We strongly recommend that you take the necessary steps to back up any important emails or files stored in your GTC email account(s) before this date. We understand the significance of this change and the potential inconvenience it may cause, and we sincerely apologize for any inconvenience this may cause.

Frequently asked questions

Most frequent questions and answers

Why has GTC decided to discontinue email ?

We would like to assure you that this decision has been made after careful consideration and evaluation of our services. By discontinuing the ISP email service, we aim to focus our resources and expertise on delivering high-quality internet connectivity and other value-added services that are essential to your online experience.


Can you recommend another email service?

Premium email services (such as Gmail and, are available at no cost and offer an array of functionalities, including the ability to create multiple email addresses, abundant storage space, and a wide variety of tools. Additionally, these services are portable, meaning you can keep your email address should you ever move out of Sparklight’s service area. To create an email account with one of these free providers, visit:

What about my business or non-profit ?

For organizations, businesses, and non-profits, we highly recommend obtaining a website with a custom domain name and email. Not only do hosting services provide your business or organization with a more professional look, but they also allow you to advertise to the world.

How was this change communicated ?

Customers received 60 days’ notice before email service was discontinued in their area to allow enough time for a successful transition. During the 60-day window, multiple follow-up notices were sent via social media accounts along with reminders with helpful instructions on how to download existing emails and contacts; how to set up a new email account; and how to upload emails to your new email account. Our goal is to make this process as easy and seamless as possible.