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Refund Policy

You must contact Glenwood Telephone Company at the 912-523-5111 or within 60 days of the invoice or transaction date of any charge if you believe GTC has made a billing error. Setup fees are non-refundable. Refunds, credits, or adjustments may not be given for any charges which are more than 60 days old.

Copyright Complaints

The Digital Millennium Copyright Act of 1998 (“DMCA”) provides recourse for owners of copyrighted material who believe their rights under U.S. copyright law have been infringed on the Internet or other telecommunications networks.

As a provider of transitory digital communications, Glenwood Telephone Company’s (“GTC”) activities are typically protected by a safe harbor provision of the DMCA (see 17 U.S.C. 512 (a)). GTC is therefore not obligated to respond to a copyright owner (or the owner’s agent) nor does GTC have a duty to remove or disable access to material transmitted, routed or connected to the GTC network(s) that is initiated and/or directed by an individual user.

If you believe that GTC has infringed your copyrighted work in a way that does not fall within the applicable DMCA safe harbor provision, please provide notice to our Designated Copyright Agent at the address below. The notice must include the following information as required by the DMCA (see 17 U.S.C. 512 (c)(3)). In addition, the notice should include the basis for your belief that GTC is not merely providing transitory digital communications under 17 U.S.C. 512 (a) of the DMCA:

A statement that the information in the notification is accurate and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

The Designated Copyright Agent for Glenwood Telephone Company may be reached as follows:

Glenwood Telephone Company 
22 West Fourth Ave
Glenwood, GA 30428
Attention: JAMES O’BRIEN
By email:

If a copyright infringement notice has been wrongly filed against you because of a mistake or a misidentification of the material, you may file a counter-notification with our Designated Copyright Agent at the address noted above. The counter-notification must provide the following information:

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