If you are having issues with your Internet Service please don’t hesitate to contact our Technical Support department during the hours of 8 AM to 12 PM (noon) and 1 PM to 5 PM EST. For after-hours technical support please either leave us a voicemail or contact our After Hours Support department at 844-476-8425 .

Below are some troubleshooting guides and DSL CPE Manuals that may assist you. If you see something is missing or need assistance with something not listed here please use the Contact Form at the top of the page.

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DIALUP GUIDES (outdated):

• Windows XP Dialup Instructions (outdated)
• Windows Vista Dialup Instructions (outdated)
• Mac OSX Dialup Instructions (outdated)

EMAIL GUIDES & SETTINGS:

• Outlook Express Email Setup Guide
• Windows Mail Setup Guide (Windows 8 & 10) (no longer supported)
• Mozilla Thunderbird Email Client Setup Guide
• Mac Mail Setup Guide
• Android Email Setup (Samsung)
• Setup Your Gmail to Check your gtconline Account

EMAIL TROUBLESHOOTING:

• Windows Mail Troubleshooting
• Mozilla Thunderbird Troubleshooting
• Gmail Accounts & Import Troubleshooting Guide

DSL USER GUIDES & MANUALS:

• SR3xx-5xx Gateway_User_Manual 4.1(new)
• SmartRG SR360n Quick Start Guide (new)
• BEC Modem Configuration Guide
• BEC8920NE User Manual (new)
• BEC7800TNR2 User Manual 
• BEC8800n User Manual 
• BEC7700 User Manual(new)
• BEC7402 Series User Manual
• Siemens 4201 User Manual (outdated)
• Motorola 2247-62-10NA AdminHandbookV782 (outdated)
• Zoom Configuration Guide (outdated)
• Zoom X7N User Manual

HOW TO CONNECT YOUR XBOX

• Xbox Live Wizard (external site)

DSL FIRMWARE UPGRADES:

• 5200W Firmware Upgrade (removes 6 device limit)